Zero Tolerance Policy


Our clinic has a zero tolerance policy in place regarding verbal abuse and displays of aggression directed towards staff, physicians, and/or patients, be it in person, via telephone conversation, email or regular mail.  Individuals violating any of the above will be immediately denied service, will be asked to leave the clinic and will be subject to permanent cancellation of medical management services provided by West Oak Medical Physicians.  Depending on the circumstances, criminal charges may also be laid.